Shipping & Returns We handle your order with the same care we put into curating it.
SHIPPING
Getting Your Order to You
Zivora Glow ships to the United States and United Kingdom. Every order is carefully packaged and dispatched within 1–2 business days of payment confirmation.
Delivery Timeframe 7–14 business days from dispatch. You will receive a tracking link via email as soon as your order ships so you can follow it every step of the way.
Shipping Fees — Orders under $700 → standard shipping fee applied at checkout — Orders $700 and above → free shipping, on us
Investing in your skin at that level? The least we can do is cover the delivery.
Please Note — Delivery times may vary during peak periods or due to customs clearance — Ensure your shipping address is accurate before placing your order — we cannot redirect parcels once dispatched — International customs fees or import duties (if applicable) are the responsibility of the customer
RETURNS
Not What You Expected?
We stand behind every product we carry. But if for any reason you are not satisfied, we make it simple.
Our Return Policy You have 7 days from the date of delivery to request a return — no lengthy back-and-forth, no judgment.
How It Works
- Email us at
hello@zivoraglow.comwithin 7 days of receiving your order - Include your order number and reason for return
- We will respond within 24–48 hours with return instructions
- Once we receive and inspect the item, your refund will be processed within 5–7 business days back to your original payment method
A Few Things to Keep in Mind — Return shipping costs are the responsibility of the customer — Items must be returned in their original packaging — Refunds are issued to the original payment method only — We cannot process returns requested after 7 days of delivery
DAMAGED OR WRONG ITEM?
Still have questions? Reach us at hello@zivoraglow.com — we respond within 24 hours, Monday to Friday.